Privacy Policy

1. Introduction

Res Travel & Tour Sdn. Bhd. (KPK/LN:10020) and/or Travelog Malaysia Sdn. Bhd. (KPK/LN:10020) takes the handling of personal data seriously. We are committed to protecting your privacy and personal data. This policy has been carefully reviewed. By posting this privacy policy on this website, we have informed our customers and/or clients of this privacy policy.

2. Data Collection

This Privacy Policy outlines how we collect, use, store, share, process and protect your personal data collected through our services (including but not limited to tours, travel, cruises, hotels, airlines, bookings, events, conferences and using, purchasing, booking or enquiring about our services) in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”) and collected through: Website, mobile application or other online or offline means Online forms on our website Email correspondence Telephone conversations Face-to-face meetings Social media interactions Contractual agreements or arrangements Third-party travel agents, travel aggregators, online portals etc. The types of personal data we may collect include: Name Gender Age Date of birth Contact information (address, phone number, email) Emergency contact information
Payment details, including credit/debit card and bank details Information for identity verification, including national ID or passport number and Tax Identification Number (“TIN”) for e-invoicing compliance Photos and videos Dietary requirements Medical reports/records or information related to travel arrangements Travel details, including: Flight itinerary – flight number, arrival and departure times Expected check-in and check-out dates Number of rooms required Pickup date and time

3. Purpose of Data Collection
Process travel, tour, cruise and related product and service bookings Communicate with you about travel arrangements and itineraries Provide customer support and respond to inquiries Process invoices, payments and refunds Comply with legal and regulatory requirements and any other purpose required or permitted by any law, regulation, guideline and/or relevant regulatory body Carry out marketing and promotional activities (with your consent) and improve our content, services and products Improve our services and customer experience by analyzing trends and website usage

4. Consent By providing us with your personal data, you consent to our collection, use, and disclosure of your personal data. We will collect your personal information in accordance with this Policy. We will seek your consent before using your personal information for purposes other than those stated in this Policy. Subject to Section 3 above, you are deemed to have expressly consented to Travelog or any of its authorized agents, employees, partners, and suppliers collecting and processing your personal information for the purposes stated in Section 3 above. If the disclosure of your personal information is necessary for or directly related to the aforementioned purposes, you are also deemed to have expressly consented to the disclosure of your personal information to the parties stated in Section 5 of this Policy.

5. Disclosure of Personal Information We may disclose your personal information to: Airlines, hotels, cruise lines, tours, transport operators, destination management companies and other travel service providers (within or outside Malaysia) Payment processors, insurance companies and financial institutions Third-party intermediaries Legal and regulatory bodies as required by law Third-party service providers who assist us with our operations Business partners or affiliates for marketing and promotional purposes (with consent) Cookies and other web technologies on our websites or applications

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction. These measures include secure storage systems, encryption and access controls.

7. Data Retention and Deletion Requests

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to have your personal data deleted, you can: send us a direct message on our social media chats send us an email at info@restrips.com to make your deletion request 8. Access and Correction You have the right to access and correct your personal data held by us. If you believe any of your personal data is inaccurate or incomplete, please contact us at info@restrips.com to request an update.

9. Withdrawal of consent

You may withdraw your consent to the collection, use or disclosure of your personal data at any time by contacting us. Please note that withdrawing your consent may affect our ability to provide you with certain services.

10. Policy Changes

We may update this policy from time to time to reflect changes in laws and regulations.